Luxury vacation club platform for North America's premier resort group — unifying membership, bookings, and loyalty across the US and Mexico in 60 days.
Vidanta — North America's premier luxury vacation club — had grown to over a million members across Mexico and the United States. But their digital experience hadn't kept pace. Membership management, resort booking, and loyalty rewards ran on disconnected systems, creating friction at every touchpoint for their highest-value guests.
For a brand where a single membership can be worth $50,000+, a clunky digital experience was actively eroding brand value and retention.
Vidanta needed a team that could bridge complex Salesforce CRM integration, custom booking logic, and multi-currency/multi-language requirements without a multi-year engagement. OnPoint proposed a phased delivery model: core platform in 60 days, loyalty and mobile in month three.
"The timeline seemed impossible. OnPoint treated it as a baseline — and still delivered early."
— VP Digital Experience, Vidanta Group
Unified member dashboard — contract management, benefit tracker, upgrade pathways, and personal concierge request flow. Full Salesforce CRM sync.
Real-time availability, member pricing tiers, multi-resort selection, and a frictionless checkout — handling high-concurrency booking windows for peak resort periods.
Points engine, tier management, and reward redemption — integrated across US and Mexico operations with full multi-currency and multi-language support.
If the problem is hard and the stakes are high, we're the right team. Discovery call is 30 minutes — no pitch deck, just engineers.